Effective Date: May 2026
Heather Cairns Bookkeeping Services (“HC Bookkeeping Services,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, and business name
- Financial information: business financial records, banking details, tax documents, and CRA account information provided for the purpose of bookkeeping or tax services
- Business information: transaction records, invoices, receipts, and other documents necessary to provide our services
- Website data: information collected through our contact form, including name, email, and message content
2. How We Use Your Information
We use your personal information to:
- Provide bookkeeping, payroll, tax preparation, and related financial services
- Communicate with you about your account and our services
- Fulfill legal and regulatory obligations, including CRA reporting requirements
- Respond to enquiries submitted through our website
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With your explicit consent
- With CRA or other government authorities as required by law or as authorized by you
- With third-party service providers (such as accounting software platforms) as necessary to deliver our services. These providers are bound by confidentiality obligations.
4. Data Security
We take the security of your personal information seriously. We use industry-standard tools and practices to protect your data, including password-protected systems, two-factor authentication, and encrypted file sharing where applicable. Team members with access to client data are bound by confidentiality agreements.
5. Retention of Information
We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including any legal, regulatory, or CRA record-keeping requirements. In general, financial records are retained for a minimum of seven years.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for certain uses of your information (subject to legal limitations)
- Ask questions about how your information is being used
To exercise any of these rights, please contact us at heather@hcbkkg.com.
7. Cookies and Website Analytics
Our website uses Google Analytics to collect anonymized data about website traffic and usage. This data does not identify individual visitors. You may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
Our contact form may use cookies to improve functionality and prevent spam. By using our website, you consent to the use of cookies for these purposes.
8. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
Heather Cairns
HC Bookkeeping Services
heather@hcbkkg.com
705-585-4774
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services following any changes constitutes your acceptance of the revised policy.
